Article 1 – Prices

1.1

RITA & ZIA is a registered trademark of SB Diffusions Sàrl, whose registered office is located at Chemin des Rosiers 3A, CH-1337 Vallorbe

1.2

The prices of our products are indicated in Swiss francs (CHF), all taxes included (TTC) for Switzerland and excluding tax (HT) for shipments abroad (taxes and customs duties will then be paid upon receipt according to the country of delivery) excluding participation in shipping costs.
The prices available on our website www.rita-zia.com are indicative and may be modified at any time. Only prices guaranteed by a written offer remain valid until the expiry of the offer.

1.3

For orders placed from outside Switzerland, the products are invoiced exclusive of tax (HT). Customs duties and/or other taxes may be payable and are to be borne by the customer. We advise you to check with the competent authorities in your country of delivery.

1.4

Products will be invoiced in Swiss Francs only.

1.5

Delivery costs and surcharges for certain means of payment and services will be charged in addition to the stated prices. RITA & ZIA reserves the right to change the price at any time subject to technical changes, errors and misprints. The price indicated in the shop or published at the time of ordering on the website www.rita-zia.com shall apply. Price changes after the order confirmation will not be taken into consideration.
Items with a guarantee are subject to the conditions of the offer valid at the time of purchase. The warranty takes effect on the date of the invoice for the item. Please keep your invoice carefully.

The following are not covered by the guarantee: damage due to misuse, failure to follow maintenance procedures, or normal wear and tear.

4.3

Payment by credit card

Online payment by credit card is made through Stripe. The data recorded by the Stripe payment system constitutes proof of the financial transactions made by credit card. Stripe does not transmit credit card data to RITA & ZIA.

The payment processing by Stripe is certified by Visa and Mastercard as PCI/DSS compliant. This certification specifies the application of the most stringent security rules to protect the Customer’s credit card data.

All card numbers are encrypted on disk with AES-256. Stripe’s infrastructure for storing, decrypting and transmitting card numbers runs independently, without sharing any sensitive information with Stripe’s core services.

Payment when picking up in shop
(Boutique Genève, Rue du Rhône 80 – 1204 Geneva)

You can collect and pay for your order directly at the store (in cash, Maestro, Postcard or all major credit cards).

Gift vouchers

RITA & ZIA offers gift vouchers in the shop (Boutique Genève, Rue du Rhône 80 – 1204 Geneva). These are valid for a period of 6 months from the date of issue. If the gift voucher remains inactive (unused) for a period longer than the validity period mentioned, it is cancelled and the amount is lost.

In all cases, regular payment triggers the dispatch of the goods.
Orders are payable in advance by prepayment or credit card without discount.

 

Article 5 – Shipping and delivery times

5.1

Our products are normally dispatched within 3 days after validation of your order, excluding weekends and public holidays. An order confirmation e-mail will be automatically sent to you upon receipt of your payment. As soon as the shipment is effective, you will receive information on how to track your order.

5.2

The delivery time depends on the delivery address and country. In case of a possible delay or problem with the delivery, we thank you for contacting us at the e-mail address of the site (sales@rita-zia.com) or by phone at +41 (0)22 319 30 50.

5.3

All orders confirmed by RITA & ZIA will be delivered to the delivery address specified when placing the order. RITA & ZIA and/or companies authorised by RITA & ZIA may contact you by SMS, telephone and/or e-mail and provide you with information regarding your order and its delivery.

5.4

All risk of loss or damage to the products passes to you (or anyone acting on your behalf) once the delivery has been received.

RITA & ZIA shall not be liable for delays or non-delivery caused by circumstances beyond its reasonable control. These circumstances include, without limitation, strikes and industrial action by third parties, riots, revolts, wars, natural disasters or any other situation that makes the production, transport or delivery of the Products impossible or impractical.

Article 6 – Returns and Warranty

6.1 Checking the Product(s)

At the time of delivery, we ask you to check that the items delivered correspond to those mentioned on your order confirmation. The products must be intact, undamaged and not have been altered in any way.

Any complaint regarding a product or delivery must be made, exclusively by e-mail to sales@rita-zia.com, at the latest 48 hours after receipt of the delivery.

The customer’s reservations must be accompanied by the reason for the complaint and the customer’s full contact details. After examination, RITA & ZIA reserves the right to refund the price paid by the customer in full or in part, or not to refund.

In the absence of notice from you within the above-mentioned period, the products are deemed to have been received in good condition, without defect or damage, and accepted as is, with the exception of non-apparent defects.

In this case, and provided that the claim is justified, RITA & ZIA may, at its discretion, replace the defective product and/or parts with another product deemed equivalent or make a repair.

You assume all responsibility for any depreciation in value of the products resulting from your handling.

In accordance with Swiss law, no right of revocation is granted by RITA & ZIA. An article ordered online, cannot be returned or replaced by another product.

The return costs will be charged to you.

6.2 Warranty

All new Products sold by RITA & ZIA are guaranteed for 1 year under the conditions of the brands.

The warranty takes effect on the date of invoice of the Product and is justified by the invoice accompanying the product. This document is to be kept carefully.

For the sake of clarity, the warranty does not cover defects resulting from an accident, improper handling, poor maintenance, improper use or unauthorised modification or repair, as well as defects that are the consequence of normal wear and tear over time of the Products.

To make use of your right to warranty, please contact us by email in order to verify that your product is under warranty, then, after obtaining our agreement, send it to us, at your own expense.

If we find a case of warranty, we may, at our sole discretion, replace the defective product and/or parts with another product deemed equivalent, respectively with spare parts or carry out a repair.

Article 7 – Intellectual property data

7.1

All texts, visuals, photographic works, illustrations represented on the site www.rita-zia.com are strictly reserved under copyright and intellectual property law for the whole world. Any total or partial reproduction or representation of the www.rita-zia.com website is strictly forbidden.

7.2

The company names, brands and distinctive signs present on the www.rita-zia.com site are protected under trademark law. The reproduction or representation of all or part of one of the aforementioned signs is formally prohibited. Any violation of property rights will be prosecuted.

Article 8 – Liability

Without limiting the scope of these General Terms and Conditions of Sale and to the extent permitted by applicable law, no claim of any kind, regarding delivered products or the failure to deliver the Products or for any other reason, shall exceed the purchase price of the Products in relation to the damages claimed.

In no event shall RITA & ZIA be liable for any indirect, incidental or consequential damages of any kind (even if the threat of such damages was known or should have been known to RITA & ZIA), which may arise from the products offered on this site, the use or sale of such Products.

You expressly acknowledge and agree that RITA & ZIA shall not be liable for any direct, indirect, incidental, special, consequential or incidental damages of any kind (even if the threat of such damages was known or should have been known by RITA & ZIA), which may arise from the Products offered on the Site, the use or sale of such Products.

We expressly disclaim any liability for any loss or damage you may incur as a result of your failure to comply with these Terms and Conditions. We only supply products for personal and private use. You agree not to use these products for commercial, business or resale purposes. We accept no liability for any loss of profit, loss or interruption of business or loss of business opportunities.

Article 9 – Protection of personal data

9.1

Personal data and nominative information are necessary for the management of your order. They will only be transmitted to companies contributing to the execution of your order services such as management, shipping and payment.

RITA & ZIA undertakes to treat customer data with care and to comply with the provisions on data protection. RITA & ZIA uses personal data for the contractual and legal processing and execution of the services offered, for maintaining customer relations and for the development, organisation and submission of offers and articles as required.

9.2

You have the right to access, rectify and object to your personal data by contacting us at sales@rita-zia.com.

Article 10 – Applicable law

All legal acts or other legal relationships with RITA & ZIA are governed by Swiss law. The Vienna Convention (CISG) as well as any other inter-state agreements do not apply. In case of disputes arising from consumer contracts, the court of jurisdiction at the domicile or seat of one of the parties is competent. Any situation not stipulated in these general terms and conditions of sale shall be governed by Articles 184 et seq. of the Swiss Federal Code of Obligations.
The place of jurisdiction for all disputes is Lausanne.

The compulsory legal provisions remain reserved.